Terms and Conditions

Booking confirmations

Course bookings are confirmed to you by email to the address provided.

Cancellations, moving your course dates and refunds

Students may ONLY ONCE with 30 days or more notice in writing (email accepted) transfer their course date to a later planned date at NO cost. A new course date MUST be selected at the time of request. Once this transfer is completed ALL rights to later refunds as below is lost.

For course bookings the below cancellation terms apply.

More than 90 days notice – 90% refund.

60-90 days notice – 75% refund.

30-60 days notice – 50% refund

Less than 30 days notice – no refund.

Notice must be in writing (email accepted).  Any variations will be considered by the Course Director via gordon.ingram@firstresponsegb.com but the above terms are generally applied unless exceptional circumstances.

Our right to cancel

Your breach

We may cancel your reservation at any time with immediate effect by giving you written notice (which includes email) if:

  • you do not pay us when you are required to do so; or
  • you break the contract between us in any other material way.

If we cancel your reservation where you are at fault, we reserve our legal rights in respect of your breach of contract.

Events outside our control

We may also cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case we will contact you to let you know as soon as possible and:

  • if you have already paid for your course we will refund your payment to you; or
  • if you have not yet paid for your course, you will not have to make any payment to us.

Save as set out above, we will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by an event outside of our control.

This does not affect your statutory rights.

Required Minimum age

The required minimum age in order to attend any of our courses is 18 and over.